We prepare orders daily from 08:00 to 22:00 at our nursery in Al Warqa’a and deliver them in the nursery’s air-conditioned vans. Prices include VAT.
| Area | Delivery fee | Arrives |
|---|---|---|
| Dubai | AED 15, free on orders over AED 200 | The same day for orders before 4 pm, or on the day and in the slot you choose |
| Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah | AED 25 | The next day or later, in the slot you choose |
Delivery day and slot
At checkout you choose the delivery day (today, tomorrow or the day after) and a two-hour slot: 10–12, 12–2 pm, 4–6, 6–8 or 8–10 pm. We need at least two hours to prepare and box the plants, and we call you before we arrive.
How the plants travel
- We water every plant a few hours before its slot so it does not go thirsty on the way.
- Plants travel upright in boxes that hold the pot steady, and large leaves are wrapped in protective paper.
- We deliver in air-conditioned vans on short routes, so the plants never wait in the heat.
- Turf rolls are delivered in the morning to be laid the same day.
Gift wrapping
We wrap any order as a gift at no extra charge: write in the order note that it is a gift and the words for the greeting card, and we leave the invoice out of the box. If it goes to someone else, we call them to arrange the time without mentioning the price.
Payment
You pay on delivery, in cash or by card. Nothing is paid in advance on the website.
Replacement
- If a plant arrives damaged, with broken stems, badly hurt leaves or a broken pot, tell us within 7 days of delivery with a photo, and we replace it at no charge in a delivery slot you choose.
- If a product is not what you ordered, we exchange it at no charge.
- Unused pots, stands and baskets can be exchanged within 7 days in their original packaging.
- A leaf or two dropping, or a lower leaf turning yellow, in the first week is normal after a move; the care guide has tips to help the plant settle.
Changing or cancelling an order
You can change your order or its slot, or cancel it, at no charge up to three hours before the delivery slot, by phone or WhatsApp.